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Privacy Terms

Version 1.3

1. What we collect

  • Identity and contact data — name, email, telephone, nationality, and passport details.
  • Application documents — passport scans, photographs, bank statements, employment contracts, and any supporting evidence you upload.
  • Financial data — the fact and amount of payment. Card details are handled entirely by our payment processor and never reach our servers.
  • Technical and audit data — IP address, browser user-agent, and timestamps for security-relevant actions.
  • Visit data — when you browse this site we record, on our own server, the pages you view during a visit, how you arrived (the referring site and any campaign tags in the link), your browser, device type, language, time zone and screen size, and your full IP address together with a shortened form of it. A first-party cookie links the pages of one visit together. We use this to understand how the site is used and to trace abuse such as fraudulent orders and automated attacks. Only our administrators can see it, and it is not shared with advertisers.

2. Why we collect it

To assess eligibility, prepare and file your application, communicate with you about your case, take payment, comply with our legal obligations, and maintain a tamper-evident record of consent and account activity.

3. The audit log

Certain actions — registration, acceptance of terms, document upload, payment, administrative decisions on your file — are written to an append-only log alongside your IP address and a timestamp. Each entry is cryptographically chained to its predecessor so that any later alteration is detectable.

We keep this record so that both parties can establish what was agreed and when. It protects you as much as us. You may request a copy of the entries relating to you at any time.

4. Who we share it with

  • The diplomatic mission handling your application — this is the purpose of the engagement.
  • Our payment processor, for taking payment and issuing refunds.
  • Our hosting and storage providers, under contractual confidentiality obligations.
  • Our AI voice assistant provider (ElevenLabs), when you book a callback. Your name, telephone number and anything you typed into the callback form are sent to them so the assistant can place the call and introduce itself properly, and the resulting call recording, transcript and summary are held by them on our behalf.
  • WhatsApp / Meta, if we contact you about a callback over WhatsApp Business. Your telephone number and name are sent to Meta so they can deliver the message asking your permission to call you there, any reminder message, and the call itself. WhatsApp requires this permission step — we cannot ring you inside WhatsApp until you approve it, and we ask only once. If you would rather not be contacted this way, tell us and we will use an ordinary telephone call or email instead.
  • Authorities, where we are legally compelled to disclose.

We do not sell your data, and we do not share it with advertisers or data brokers. Ever. The providers listed above process it only to carry out the work we have asked them to do.

5. How long we keep it

Application documents are retained for 24 months after your case closes, then deleted. Audit log entries and financial records are retained for 7 years to meet statutory record-keeping requirements. You may request earlier erasure of your documents; we will comply unless a legal obligation requires us to retain them. Visit data is kept for the most recent 5,000 visits; older visits are deleted from the live system automatically.

6. How we protect it

  • Documents are encrypted at rest and served only over authenticated, logged requests.
  • Passwords are stored as salted bcrypt hashes and are never recoverable in plaintext.
  • Sessions use signed, HTTP-only cookies that JavaScript cannot read.
  • Access to client files is restricted to assigned staff and is itself logged.

7. Your rights

You may request access to your data, correction of inaccuracies, erasure, a portable copy, or restriction of processing. Write to support@siamdtv.com and we will respond within 30 days. If you are unsatisfied you may complain to your local data protection authority.

8. Cookies

We set one strictly necessary cookie to keep you signed in, and one first-party cookie that links the pages of a single visit together for our own site statistics (kept for up to a year). Our pages also load Google’s advertising tag, which measures visits that come from our ads and may set cookies of its own.

9. Contact

Data controller: Zenith Tech LLC (trading as Siam DTV), Sukhumvit Road, Watthana, Bangkok 10110, Thailand · support@siamdtv.com · +44 7412 809976

Version 1.3. Your acceptance of this document is recorded with a timestamp, your IP address and this version number in a tamper-evident audit log.

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