Refund Policy

Siam DTV (a trading name of Zenith Tech LLC)

1. What you are paying for

Our fee is a professional consulting fee — it covers eligibility review, document preparation and verification, application assembly to embassy standard, and submission guidance. It is not a government charge and does not include the government visa fee, which each Thai mission sets independently (nominally ฿10,000) and which you pay directly to the embassy. We do not issue visas.

2. Full refund before work begins

If you cancel before we have begun substantive work on your matter, you receive a full refund of the professional fee. “Substantive work” begins at the earlier of: your consultation, our first review of your documents, or our first written advice to you. To cancel, email support@siamdtv.com with your order reference before any of those happen.

3. After work has begun

Once we have started preparing your application, the professional fee is non-refundable. You are paying for professional time and preparation, which is expended whether or not the mission ultimately grants your visa. Where only part of the service has been performed at the point of cancellation, we refund the proportion relating to work not yet performed, at our reasonable assessment.

4. Refusal is not a refund event

Visa decisions rest solely with the Royal Thai Government, and no consultancy can guarantee approval. A refusal is not a failure of our service and does not, by itself, give rise to a refund. On the Premium package, one re-submission is included where the mission requests additional documents.

5. Government fees are never refundable by us

Government visa fees are paid directly to the diplomatic mission and are outside our control. They are not refundable by us in any circumstance, including refusal or your own clerical error. A misspelled name or wrong passport number is a fresh application and a fresh government fee.

6. How to request a refund

Email support@siamdtv.com (or call +66 65 771 7235) with your name and order reference. We respond within 3 business days and process approved refunds to your original payment method, typically within 5–10 business days depending on your bank and card issuer.

7. Your statutory rights

Nothing in this policy excludes or limits any right you have under mandatory consumer protection law in your country of residence, including any right to a remedy where a service is not carried out with reasonable care and skill.